Your personal data is a trust we safeguard with the utmost care. Learn how mbi365 collects, uses, and protects your information in accordance with Malaysia's Personal Data Protection Act 2010.
We build trust not through words alone, but through real action in protecting every piece of information you entrust to us.
Mbi365 only collects data that is strictly necessary to provide our services. We do not collect excessive or irrelevant information that offers no direct benefit to your experience on the platform.
All data transmitted between your device and mbi365's servers is protected by 256-bit SSL encryption. Sensitive data such as financial information and identity documents are stored with additional encryption at the database level.
You have the full right to access, amend, or request deletion of your personal data at any time. The mbi365 privacy team will process any request within the timeframe required by law.
Mbi365 has never and will never sell, rent, or trade users' personal data to any third party for marketing or commercial purposes without your explicit consent.
All data processing practices at mbi365 fully comply with Malaysia's Personal Data Protection Act 2010. We conduct regular internal reviews to ensure ongoing compliance with the latest legal requirements.
In the event of any security incident affecting your personal data, mbi365 is committed to notifying affected users within the required timeframe and taking immediate remedial action to minimise any negative impact.
This Privacy Policy describes mbi365's personal data processing practices and your rights as a user. By using the mbi365 platform, you acknowledge that you have read and understood this policy. Please contact us if you have any questions.
Mbi365 is an online gaming platform operating in Malaysia that takes the privacy of every user who registers and uses our services very seriously. This Privacy Policy has been prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and is intended to provide comprehensive clarity on how your data is managed from start to finish.
We believe transparency is the foundation of trust. That's why this document is written in plain language, free of excessive legal jargon, so every mbi365 user — regardless of background — can clearly understand their rights.
Mbi365 collects several categories of personal data depending on how you interact with our platform. The data collected can be divided into three main categories:
| Data Categories | Example Information | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identity | Name, MyKad, date of birth | Account verification & KYC | For the lifetime of the account + 7 years |
| Contact | Email, phone, address | Communication & support | For the lifetime of the account |
| Financial | Bank account, digital wallet | Payment processing | 7 years after transaction |
| Technical | IP, device, session logs | Security & analytics | 90 days |
| Games | Wagering logs, game history | Compliance & audit | 5 years |
Every piece of data we collect has a clear and legitimate purpose. mbi365 uses your personal data for the following purposes:
Mbi365 does not use your data for any third-party advertising purposes or sell user profiles to advertisers. Any marketing communications we send are directly related to mbi365 services and are only sent to users who have agreed to receive them.
Mbi365 understands that your privacy is a priority. We only share your personal data under the limited and specific circumstances set out below:
All third parties that receive mbi365 user data are bound by strict data confidentiality agreements and are required to uphold data protection standards no less stringent than mbi365's own policies.
Mbi365 has never and will never sell, rent, or trade users' personal data to any third party for commercial or marketing purposes. If you receive a communication claiming to be from mbi365 that requests sensitive information, please contact our support team immediately as it may be a fraud attempt.
Mbi365 uses cookies and similar tracking technologies to enhance the user experience and platform security. The cookies we use can be categorised as follows:
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help section.
Protecting your personal data from unauthorised access, disclosure, or modification is a core operational priority at mbi365. We implement multiple layers of technical and procedural safeguards to keep your data secure:
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by mbi365:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any personal data that is inaccurate or out of date.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You have the right to object to the processing of your data for specific purposes such as direct marketing.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data in situations such as when the accuracy of the data is in dispute.
To exercise any of the above rights, please contact the mbi365 privacy team by email at [email protected]. We will process your request within 21 business days in accordance with legal requirements.
In the course of platform operations, some user data may be stored or processed on servers located outside Malaysia. mbi365 ensures that any such cross-border data transfers are only made to countries or entities that provide a level of data protection equivalent to or higher than the standards set by Malaysia's PDPA.
All cross-border data transfers are safeguarded by lawful data transfer agreements and additional protection mechanisms such as internationally recognised standard contractual clauses.
The mbi365 platform is restricted to users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that data from an underage individual has been collected without our knowledge, such data will be deleted immediately and the associated account will be terminated.
If you believe a child has registered an account on mbi365, please contact our support team immediately so that appropriate action can be taken without delay.
Mbi365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technological developments. Any material changes will be communicated to registered users via in-platform notifications or email at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available on this page, with the update date clearly noted at the top of the document. We encourage you to review this page periodically to stay informed about how we protect your data.
For any enquiries, concerns, or requests regarding your privacy and personal data protection, please contact the mbi365 privacy team through the following channels:
This Privacy Policy forms part of the overall agreement between you and mbi365. It should be read together with mbi365's Terms and Conditions and Responsible Gaming guidelines for a complete picture of your rights and responsibilities as a user of our platform.